Getting started
- What does the app actually do?
- You race friends on steps, workouts, minutes or miles, free. Answer a few questions and you also get a week of meals with calories and cost per serving, a grocery list priced at Kroger, and a training week built around your equipment: free for 14 days, then a subscription.
- Do I have to use both meals and training?
- No. A week is built only for what you have set up, and the rest of the app works without either.
- Is there a chatbot?
- There is Ember, and it is one door rather than the whole app. You can type or talk to it, show it a photo of a meal or a machine, and ask it to change your week. Everything else still runs the AI in the background and hands you buttons: you should never have to phrase a request well to get dinner.
- What can Ember actually change?
- Your meal and training weeks, and your food log. Every change arrives as a card you have to tap Apply on, and every one of them passes the same allergy, injury and equipment checks that a week we built for you does. Ember cannot log steps or workouts, and it cannot join, score or alter a challenge or a leaderboard, for you or for anyone else.
- Does the food log affect challenges or leaderboards?
- No. Nothing in the app scores what you ate: your log is only yours, and it does not reach the feed, a leaderboard or a challenge. Calorie figures are estimates, whether they came from a recipe, a food database or you.
Food, allergies and safety
- How seriously are allergies taken?
- Allergies, dietary restrictions, injuries and your kitchen and training equipment are checked on every recipe and every workout we plan, including ones reused from other members. The model proposes; the checks decide. Always read product labels yourself as well, since ingredients change.
- I do not like a meal. Can I change it?
- Yes. Any single meal can be swapped, and the whole week can be regenerated. Both run in the background, so you can keep using the app while they work.
- How is the grocery list priced?
- Against a real Kroger-family store: the one nearest your ZIP code if you give one and there is one nearby, otherwise a reference store. Tap Have it on anything you already own and it drops out of the total. Store pricing works in the United States; elsewhere the list still generates with estimated costs.
Billing
- How does the free trial work?
- Meal and training plans are free for 14 days, counted from the first week or session we plan for you or the first photo we read, and nothing is charged until you choose a plan. You are not asked for a card to start.
- What happens when the trial ends?
- Challenges, friends, the feed, badges, leaderboards, your food log, logging and building workouts, and step and weigh-in tracking keep working, free, with no card and no clock. What pauses is new planning and photo readings: meal weeks and their grocery lists, training weeks, Replace meal, Adapt today, What's this machine?, and reading a plate photo into your food log. Everything you already made stays yours to read, cook, train with and print, and subscribing picks up where it stopped.
- How do I cancel?
- Wherever you subscribed. On Android that is Google Play, on iPhone and iPad the App Store, and on the web in Settings, then Billing. Cancelling stops the next renewal and you keep access to the end of the period you have paid for.
Your data
- How do I delete my account, or just some of my data?
- Both are explained step by step on the delete your account page, including what is removed, what is kept, and why. You do not have to close your account to remove a single photo, review or comment.
- Can I get a copy of my data?
- Yes. Settings, then Your data, then Download my data gives you a JSON file with your profile, plans, workouts, grocery lists, saved recipes, weigh-ins and step logs, including the source of each day’s steps, and the challenges you are in, with any giveaway entry and the Official Rules you accepted. Prizes you have won are not in the file: they are on your Prize winnings page, with any delivery details we still hold.
- Does it connect to Apple Health or Health Connect?
- Optionally. The app reads your steps, weight, and the workouts your phone or watch records, including their distance and heart rate. A session you finish with the coach, or one you log by hand, can be saved to Health too. It is off until you turn it on, and without it no steps are counted.
- How do I get my watch, ring or Fitbit steps counted?
- Through Apple Health on iPhone or Health Connect on Android. Steps typed into either do not count. The device guide has the steps for each.
Anything else
- Is this medical or nutritional advice?
- No. Let's Get Hot does general wellness and nutrition planning. Calorie targets, timelines and costs are estimates. Talk to a healthcare or nutrition professional before making significant changes, especially if you are managing an injury or a health condition.
- My question is not here.
- Email support@letsgethot.app. A person reads it.